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 Post subject: Lost Passwords - Read First
PostPosted: Thu Apr 28, 2016 4:11 pm 
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Site Admin

Joined: Fri Oct 18, 2013 4:44 pm
Posts: 733
Lost Passwords


For security reasons, passwords are now all encrypted. This means that unlike in the past, it is no longer possible for an admin to retrieve the password for you if you have forgotten it.
This is how the process works now, depending on your scenario, please read carefully before posting your issue.


Scenario 1: You know your login and the email address you provided is valid

Easiest case scenario, simply go to the login page, click on 'Forgot password?', enter your email address and you will receive in your mailbox a link to reset your password.


Scenario 2: You know your login but the email address you provided is not valid anymore

We need to first change the email linked to your account so that you can use the function explained in scenario 1. Please open a topic (or send a PM to Blackout) saying you forgot your password and giving the following information:
-Account login (or character name AND server)
-Valid email address
We will let you know once the email has been updated and you can then proceed to scenario 1.


Scenario 3: You also forgot your login

In which case we need to find it. Open up a topic (or send a PM to Blackout) giving as much information as possible to help find your login. In addition, provide a valid email address.



Edited by Blackout on 04/04/17


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 Post subject: Re: Lost Passwords - Read First
PostPosted: Tue Apr 04, 2017 5:02 pm 
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Joined: Thu Oct 31, 2013 8:56 pm
Posts: 2269
Updated, please make sure to read this before opening any 'lost password' topic or sending any PM.


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